I'm at a loss and would appreciate any help anybody here could lend me. At this point, I'm not sure if the fault lies with my computer or the printer. On the touch screen printer menu itself, there do not appear to be any setup options, so I can't tweak anything on the printer's end. I recently downloaded and ran MacScan, purging my system of tracking applications in an attempt to coach another program that just started having problems to run. To my recollection, the only software updates I've installed in the interim have been pre-mandated ones from Apple: three Java Script updates I'd been putting off for installing for almost two years. When I use the scan button on the physical printer, either nothing happens or I get an error message telling me there is a connection issue regardless of the message, the lamp does not move (like it does when it copies). When I try to access the scanner function through the HP Photosmart Studio software, it searches for a scanner but never turns up any results (in that it never reaches a conclusion). So far, in no particular order (and likely multiple times), to troubleshoot, I've repaired disk permissions, uninstalled the software, reinstalled from the CD, reinstalled from the website, rebooted my computer, turned off/on the printer, disconnected/reconnected the USB cable, Googled about every combination of words I could think of for troubleshooting this issue, and tried every other program suggested by HP's website to access the scanner (Import on Preview and Image Capture, both of which tell me that there is no image capture device connected/found). The System Profile recognizes the device through the USB port, and I am able to print from any program on my computer as well as use the copy function on the machine itself. I am still using a USB cable, as I do not have access to the Wireless Network Key. The software had been installed previously using the provided installation CD when I used it several months ago (it's been turned off since), and each part (including the scanner) worked perfectly. I started up my HP Photosmart all-in-one (printer/copier/scanner) c4780 today, and it does everything except the one thing I want it to do: SCAN. HP Photosmart C4780 All-in-One Printer - Setup and User Guides HP® Support. ![]() ![]() An uninstall/re-install is a pain in the butt and I won't even suggest it as there is no guarantee it will solve your problem.I am running 10.4.11 (Tiger) on a MacBook. I have both X2 Ultimate and X3 and I find myself using X2 more often than not. If that doesn't work, I'm out of ideas unless you want to go back to X2 (which I prefer by the way). It will ask if you want to reset your workspace and of course you will say yes. Then close PSP X3 and re-open it by holding the shift key while double clicking the desktop icon for X3. This may sound crazy but have you tried resetting your workspace? This seems to be the Corel magic pill for a lot of weird issues and is similar to "if all else fails reboot." If you've made customizations to your workspace, you may want to save it via File -> Workspace -> Save. You mentioned you could scan with X2 a couple months ago but I wasn't clear on whether X3 ever worked with your scanner. I have an HP Photosmart C4780 (printer/scanner/copier) and I am able to scan with X3 (same version number as you). In the past (few months ago), I was able to scan a document using this method with my HP scanner and PSP X2.ĭo you have any suggestion to make it work? Both (Lexmark + HP) are using an USB connexion. I also tried with another scanner (HP Scanjet Q4010) with same result. In English, it would probably translate by "An error occurred while reading the file". The French says "Une erreur s'est produite lors de la lecture du fichier". When I click on the "Scan" button, the pop-up with the scan setting is disappearing (which is probably normal) but a pop-up error message is displayed right away : ![]() Using the preview, I can select the area of the document I want to scan. If I click on "Preview" (with a document in the scanner), I'm getting a preview of the document. I'm able to modify every option if I want to. I'm going in File > Import > From a scanner or a camera (3rd option)Ī pop-up windows is opening with settings for scanning. HP printers - Which operating system version do I have (Mac)HP printers - Can not delete output file error. Please note I'm using a French version of PSP so I'll try to translate the titles, menus and messages in English. Lexmarx drivers are the latest available. I'm trying to scan a picture using a LEXMARK Platinium Pro905 all-in-one printer with PSP X3 (v.
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